General
IMPORTANT
Our vacation homes are private residences, well attended by their owners, to guarantee you an independent vacation, with very COZY spaces during your visit. Please take care of our place and inventory.
Upon receiving your booking confirmation, we understand that you have read our listing, acknowledged it, and accepted our terms and conditions. Failure to comply could lead to legal or monetary penalties and eviction from our property.
If you need our help, we will be happy to assist you as much as possible; please feel free to let us know.
TERMS AND CONDITIONS OF HOUSE AND CONDO USE
1-We are not a hotel. However, we do not accept unauthorized visitors. People not included in your reservation should not exceed 10 pm or spend the night in the house without our written authorization.
2- Please do not use our towels or bedding to clean surfaces or remove make-up.
3- It is forbidden to light candles or other flammable materials inside our houses.
4- Pets or parties are not allowed.
5- Smoking is prohibited in our home or balconies. The use of drugs or Hookah is not allowed on our property.
6- Please turn off lights, air conditioners, and electric heaters when you are away from home or not using them.
7-Please close doors and windows when using the air conditioners. Ignoring rules 6 and 7 may lead to extra charges for damage to the air conditioners units or excess electricity consumption.
8- Please take care of our house keys; each lost or broken key could cost you 50 dollars or more.
9- It is not allowed to hang clothes or towels on the railings or take the clotheslines to the balcony.
10-This is a family-oriented condo. It is requested to maintain acceptable behaviors, free from aggression, loud music or noise, exhibitionism, among others. A responsible adult must supervise children in the pool area, and no crystal glasses, bottles, or food are allowed.
11- This complex's host, owners, and administrator are exempt from any responsibility for unfortunate situations that you or your travel mates decide or may incur during your stay, whether physical, legal, or monetary.
12- This condominium is managed by a company independent from us, which guarantees this place's security, cleanliness, and tranquility. They have free will to report to the local authorities without prior notice to the owner, host, or visitors, the use or trade of drugs, or any damage or theft to the property or its residents.
13- Before your departure, please take out the garbage and clean our kitchen and dishes.
14- We appreciate your willingness to report and assume any damage that you or your travel mates may cause to our facilities or furniture, handling it as an act of good faith with your host. Otherwise, we reserve the right to deduct the costs from your security deposit.
15- The reservation holder must be present during the check-in and check-out processes. Failing that and before the arrival date, they must inform us of the person's name to ensure compliance with the terms detailed in this document.
Important: Upon receiving a booking confirmation, we understand that our visitors acknowledge and accept the terms and conditions for the enjoyment of our house. Failure to follow these guidelines may result in legal or monetary penalties and your eviction from our property. Please take a few minutes to review them.
Cancellation Policy
Full refund for cancellations made up to 30 days prior to arrival. If you book less than 30 days before the start of your stay, you receive a full refund when you cancel within 48 hours of booking. After that period, reservation cancellations are non-refundable.